Post Date: 03/16/2020 1:55 PM
OCALA, Fla. (March 16, 2020) – The City of Ocala recognizes the financial impact of COVID-19 on our customers and believes that no one should lose service during this critical time. We have temporarily suspended service disconnections for the next 30 days and will reevaluate the policy and timeframe as the situation develops. While billing for usage will continue during this time, we are committed to the reliability of essential services to all our residential and business customers.
Customers are encouraged to maintain their accounts. Customer service representatives will be available by phone at 352-629-2489, Monday through Friday, 8 a.m. to 5 p.m. to answer questions.
Payments can be made at self-service kiosks, Fidelity Express and MoneyGram locations. Additional payment options and online tools are available at www.ocalafl.org. Customers have the option to start and stop services, transfer residential services, request a payment extension, update contact information, view rate and fee information and sign up for auto-pay and electronic billing. Customers can make phone payments via the automated phone system at 844-286-1785.
For more information, please contact the City of Ocala Municipal Services at 352-629-2489 or email OEU@ocalafl.org.