Since 1985, the Lifeline program has provided a discount on phone service for qualifying low-income consumers to ensure that all Americans have the opportunities and security that phone service brings, including being able to connect to jobs, family and emergency services. Lifeline is part of the Universal Service Fund. The Lifeline program is available to eligible low-income consumers in every state, territory, commonwealth, and on Tribal lands.

The Lifeline program is administered by the Universal Service Administrative Company (USAC). USAC is responsible for data collection and maintenance, support calculation, and disbursement for the low-income program. USAC’s website provides information regarding administrative aspects of the low-income program, as well as program requirements.

On March 31, 2016, the Commission adopted a comprehensive reform and modernization of the Lifeline program. In the 2016 Lifeline Modernization Order, the Commission included broadband as a support service in the Lifeline program. The Commission also set out minimum service standards for Lifeline-supported services to ensure maximum value for the universal service dollar, and established a National Eligibility Verifier to make independent subscriber eligibility determinations.

More Lifeline Information:

Lifeline Fraud Tip Line: 1-855-4LL-TIPS (or 1-855-455-8477) or Lifelinetips@fcc.gov. Please provide as much detail as possible, including your name and contact information and the company you are using to receive Lifeline-supported phone service.

The FCC is currently developing the Emergency Broadband Benefit Program that Congress created in the recent COVID relief legislation. Program specifics will be available in the coming weeks. Consumers should contact broadband providers that serve their area to learn more about current low cost offerings.

Find out more at https://www.fcc.gov/general/lifeline-program-low-income-consumers

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