Post Date: 09/15/2020 10:31 AM
OCALA, Fla. (Sept. 15, 2020) – The City of Ocala Public Works department recently received the results from a satisfaction survey that randomly sampled its residential and commercial sanitation customers. The survey was designed to gather feedback and better understand the opinions of the city’s collection practices. Survey responses will guide Public Works in its decisions regarding sanitation collections moving forward.
The local survey, by Baldrige Group, LLC, was conducted in early August on behalf of the City of Ocala. The survey was primarily conducted by telephone, however, an internet-based survey was added this year and included a cross section of businesses and residential customers.
A total of 52 surveys were conducted among Commercial customers, providing an overall satisfaction rating of 98 out of 100 percent; residential customers provided an overall satisfaction rating of 94 out of 100 percent with a total of 92 surveys conducted. The results collected from these surveys are compared to the year-over-year results and help determine what improvements can be made in service delivery.
“We always appreciate our customers willingness to provide feedback on services. These results determine the effectiveness of how we are delivering service to our customers and will serve as a roadmap for how we address sanitation needs for the city over the course of the next business year,” said Darren Park, Public Works Director, City of Ocala. “Seeing the overall satisfaction numbers in the upper percentiles lets us know that we are on the right track as we move forward.”
For more information, please contact the City of Ocala Public Works Department at 352-351-6733.
